Privacy Policy

Australasian Wellness Association Ltd, ACN 692 065 133 (“ASWELL”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, disclose and protect your personal information, and how you can access or correct it or make a complaint. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website (aswell.au), becoming a member, or otherwise giving us your information, you agree to this policy.

1. The information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details: name, email, phone, postal or business address, and the city or region you work in.
• Membership and account information: membership tier, login details, your public directory listing, and your communication preferences.
• Professional and business information: your modality, qualifications, business name, role, and similar details you choose to share.
• Payment information: processed securely through our third-party payment provider; we do not store full card numbers ourselves.
• Content you provide: survey and Scorecard responses, event registrations, enquiries, volunteer or partner applications, and any content you submit for the blog, resources or directory.
• Website and technical data: IP address, browser and device type, pages visited and similar analytics data, collected automatically through cookies and similar technologies (see section 5).

Sensitive information. We generally do not collect sensitive information (such as health or medical status). If we ever need to, we will ask for your explicit consent first, unless we are required or permitted by law to collect it.

2. How we collect it

• Directly from you: when you join, register for an event, subscribe to our newsletter, complete the Scorecard or a survey, apply for a role, or contact us directly.
• Automatically: through cookies and analytics tools when you navigate and interact with our website.
• From third parties: occasionally, such as when an industry peer nominates your business as an Industry Partner, or through our integrated software services. Where practical, we will take reasonable steps to make you aware when this occurs.

3. Why we collect and use it

We use your personal information to:

• provide and administer your membership, including your directory listing and the member portal;
• process payments, issue tax invoices, and manage renewals;
• run events, educational programs, workshops, and association initiatives;
• send you newsletters, updates and information about ASWELL (you can opt out at any time);
• produce research and insights, including aggregated, de-identified market reporting;
• operate, maintain and improve our website and services; and
• meet our legal, corporate governance, tax and record-keeping obligations.

We only use your information for the purposes it was collected for, a related purpose you would reasonably expect, where you have consented, or the law requires it.

4. Direct marketing

We may send you news, newsletters and information about membership, events and relevant partner offers. Every marketing email includes an “unsubscribe” link, and you can opt out at any time by using it or contacting us directly. We do not sell your personal information to third parties.

5. Cookies and analytics

Our website uses cookies and similar technologies to ensure core functionality, remember your preferences, and understand how the site is used (for example, via Google Analytics). You can control, block, or delete cookies within your browser settings, though certain parts of the ASWELL platform may lose functionality if you do.

6. Who we share it with (Service Providers & Disclosures)

We may share your personal information with the following categories of recipients to support our operations:

• Our Core Service Providers: trusted third-party vendors who provide infrastructure, operational tools, and software integrations to help us run ASWELL. These platforms include:
  • Website Hosting & Management: WordPress and GoDaddy.
  • Customer Relationship Management (CRM) & Marketing Platform: HighLevel (GoHighLevel).
  • Interactive Quizzes & Assessments: ScoreApp.
  • Workflow Automation & Integration Tools: Make.com.
  • Website Analytics: Google Analytics.
  • Payment Processing: Stripe (or HighLevel payment gateways).
  • These providers are contractually limited and may only use your information to perform their specific functions for us, and are prohibited from using it for any other purpose.
• The Public (Directory Listings): your member directory listing is intentionally visible to the public; we only display information you explicitly choose to include.
• Partners: shared only with your explicit consent, such as if you opt-in to a co-branded industry offer.
• Legal Requirements: regulators, law enforcement, or others where required by law, or to protect our legal rights, physical safety, or the safety of our community.

7. Overseas disclosure of data

Because we utilize global cloud infrastructure to host and optimize our operations, some of our service providers store, route, or process data outside of Australia. The specific overseas jurisdictions where your data is likely to be processed include:

• The United States (via WordPress, GoDaddy, HighLevel, and Google Analytics).
• The United Kingdom (via ScoreApp).
• The European Union (via Make.com in Czechia and Stripe in Ireland).

Where we disclose your information to these overseas recipients, we take reasonable steps to ensure they handle your data securely and consistently with the Australian Privacy Principles.

8. Automated Decision-Making (ADM)

Our website features an interactive Scorecard assessment tool (powered by ScoreApp). When you input your answers, the system automatically calculates your responses to instantly provide tailored educational feedback, categorization, or scoring performance metrics. This automated processing is used solely to generate your personalized report and does not have legal effects or significantly affect your rights.

9. How we store and protect it

We take all reasonable administrative, technical, and physical steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes using encrypted platforms, strict access controls, and internal staff data security training.

We retain your information only for as long as necessary to fulfill the operational purposes outlined above or to satisfy legal requirements, after which we securely destroy or permanently de-identify it.

10. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, or to ask us to correct it if it is inaccurate, out of date, or incomplete. Please contact us using the details below. We will respond to your request within a reasonable timeframe (typically 30 days) and will provide reasons if we are legally permitted to deny access under the Privacy Act.

11. Making a complaint

If you believe we have breached the Australian Privacy Principles or mishandled your data, please contact us first at hello@aswell.au so we can investigate and resolve the matter directly. If you are unsatisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

12. Third-party links

Our website contains links to outside web platforms, such as partner or service-provider sites. We do not control and are not responsible for the privacy practices of external sites, and we highly encourage you to review their respective privacy policies

13. Minors and young professionals

While our services and corporate memberships are intended for adult business operators, our Student and Professional membership tiers may be accessed by individuals under the age of 18 (minors) who are studying or qualified to practice in the wellness industry.

If you are under 18 years of age, you must review this Privacy Policy with your parent or legal guardian before submitting a membership application. By applying for an ASWELL membership or checking our consent boxes, you confirm that you understand how your data is handled and that you have obtained parental or guardian permission where required. If you are a parent or guardian and believe we have inadvertently collected data from a minor without appropriate oversight, please contact us immediately at hello@aswell.au.

14. Changes to this policy

We may update this policy from time to time to reflect operational shifts or changing Australian legal reforms. The most current version will always live on our website with its effective date clearly updated at the top.

15. Contact us

For all privacy enquiries, data access or correction requests, or privacy complaints: hello@aswell.au

Australasian Wellness Association Ltd, ACN 692 065 133. P.O. Box 1101, 18 Station St, Dundas NSW 2117, Australia.